fbd77 Privacy Policy

1 Introduction

fbd77 ("we", "us", "our", "the Platform") is Bangladesh's premier online betting and casino platform, operating at fbd77.io. We are committed to protecting the privacy and personal data of every individual who accesses or uses our services. This Privacy Policy sets out in clear terms what personal data fbd77 collects, the purposes for which it is processed, the circumstances under which it may be shared, and the rights available to you as a data subject.

This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, all of which form part of the overall agreement governing your use of fbd77. In the event of any conflict between this Privacy Policy and any other document, this Privacy Policy shall govern all matters relating to the processing of personal data.

fbd77 takes its data protection obligations seriously and has implemented technical and organisational measures designed to ensure that your personal information is processed lawfully, fairly, and transparently, and that it is kept accurate, secure, and only for as long as is necessary.

2 Data We Collect

fbd77 collects personal data from you in three ways: directly when you provide it during registration or account use, automatically when you interact with the Platform, and from third-party sources where applicable. The categories of personal data we collect are set out below.

3 How We Use Your Data

fbd77 processes your personal data only for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which fbd77 processes personal data are as follows:

• Account management: Creating, maintaining, and administering your fbd77 player account, including processing logins, password resets, and account preference updates.
• Transaction processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, and maintaining accurate records of all financial transactions in BDT.
• Identity verification (KYC): Verifying your identity and age (21+) as required by our Terms & Conditions and to comply with applicable anti-money laundering obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Platform improvement: Analysing usage patterns and technical data to improve the performance, usability, and features of the fbd77 platform.
• Customer support: Responding to your queries, complaints, and support requests submitted via live chat, email, or WhatsApp.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators and to administer responsible gaming tools such as deposit limits and self-exclusion requests.
• Marketing communications: Sending you promotional offers, bonus notifications, and updates about new games or features — only where you have opted in to receive such communications. You may opt out at any time via your account settings.
• Legal compliance: Complying with applicable legal obligations, court orders, and requests from competent authorities.

4 Legal Basis for Processing

fbd77 processes your personal data on the following legal grounds, depending on the specific processing activity involved:

• Contractual necessity: Processing required to fulfil the contract between you and fbd77 — for example, creating your account, processing your deposits and withdrawals, and settling your bets.
• Legal obligation: Processing required to comply with applicable legal obligations, including anti-money laundering checks, age verification, and responses to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing carried out for fbd77's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided such interests do not override your fundamental rights and freedoms.
• Consent: Where fbd77 relies on your consent as the legal basis for processing — for example, to send you marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where processing is based on legitimate interests, fbd77 has conducted a balancing test to ensure those interests do not unreasonably impact your privacy rights. You may request details of this assessment by contacting our support team.

5 Cookies & Tracking Technologies

fbd77 uses cookies and similar tracking technologies to operate the platform, improve user experience, analyse site traffic, and support security functions. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain personally identifiable information in isolation, but may be linked to your account data when you are logged in.

The types of cookies used by fbd77 include:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged into your fbd77 account during a session. These cannot be disabled without impairing your ability to use the platform.
• Analytics cookies: Used to collect anonymised data about how visitors navigate the fbd77 platform, which pages are most visited, and how users interact with features. This data helps us continuously improve the platform.
• Security cookies: Used to detect and prevent fraudulent activity, including duplicate logins from unusual locations, automated bot activity, and session hijacking attempts.
• Preference cookies: Used to remember your account preferences, such as language settings and responsible gaming limits you have set.

You may manage cookie preferences through your browser settings. Please note that disabling non-essential cookies may limit certain platform features. fbd77 does not use third-party advertising cookies or tracking pixels that share your data with external ad networks.

6 Data Sharing & Disclosure

fbd77 does not sell, rent, or trade your personal data to third parties for commercial purposes. Your data is shared only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

• Payment processors: fbd77 shares transaction data with payment service providers — including bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks — solely for the purpose of processing deposits and withdrawals. These providers are contractually obligated to handle your data securely.
• Identity verification providers: For KYC compliance, fbd77 may use third-party identity verification services. These providers receive only the minimum data required to complete the verification check and are prohibited from using it for any other purpose.
• Game providers: When you play games supplied by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical data (such as session tokens) is shared with those providers to deliver the game experience. These providers do not receive your full personal profile.
• Legal and regulatory authorities: fbd77 may disclose personal data to competent authorities, courts, or regulatory bodies where required by applicable law, a court order, or a lawful regulatory request. fbd77 will notify you of any such disclosure unless legally prohibited from doing so.
• Fraud prevention agencies: Where fbd77 reasonably suspects fraud, money laundering, or other criminal activity, relevant data may be disclosed to anti-fraud networks or law enforcement agencies.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of fbd77's business, player data may be transferred to the acquiring entity as part of that transaction. You will be notified prior to any such transfer and your rights under this policy will be preserved.

7 Payment Data

fbd77 treats financial data with the highest level of care. When you make a deposit or request a withdrawal through payment methods such as bKash, Nagad, Rocket, or Upay, fbd77 records only the reference information necessary to process and reconcile the transaction — such as the mobile account number associated with the payment and the transaction amount in BDT (৳).

fbd77 does not store full payment credentials, PINs, or one-time passwords (OTPs) associated with your bKash, Nagad, Rocket, or bank accounts. All payment processing is handled by the respective payment service providers through their own secure infrastructure. fbd77's role is limited to initiating and confirming transactions via the provider's API integrations.

• Transaction records are retained for a minimum of five (5) years to comply with applicable financial record-keeping obligations.
• fbd77 will never contact you to request your bKash PIN, Nagad PIN, or any payment account password. Any such communication claiming to be from fbd77 should be treated as fraudulent.
• Deposits and withdrawals are processed exclusively in Bangladeshi Taka (৳ BDT). No currency conversion is applied within the fbd77 platform.

8 Data Retention

fbd77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account's active status, plus a period of five (5) years following account closure, to comply with legal and regulatory obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction in compliance with financial record-keeping requirements.
• KYC and identity documents: Retained for the duration of your account plus five (5) years post-closure, or longer if required by applicable anti-money laundering legislation.
• Customer support communications: Retained for up to three (3) years from the date of the last communication, to allow for reference in any related dispute or complaint.
• Technical and usage logs: Typically retained for up to thirteen (13) months for security and analytics purposes, after which they are automatically deleted or anonymised.
• Marketing preferences and consent records: Retained for the duration of your account, to provide an auditable record of your consent choices.

When data is no longer required for any legal or operational purpose, fbd77 will securely delete or irreversibly anonymise it. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for aggregate statistical analysis.

9 Your Privacy Rights

As a registered player on fbd77, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team at [email protected]. fbd77 will respond to all valid data rights requests within thirty (30) days of receipt.

10 Data Security

fbd77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption on all data transmissions between your browser and fbd77's servers.
• Salted cryptographic hashing of all user passwords — fbd77 stores only the hash, never your actual password.
• Role-based access controls ensuring that fbd77 staff can only access personal data relevant to their specific job function.
• Regular penetration testing and security audits conducted by independent security professionals to identify and remediate vulnerabilities.
• Intrusion detection and monitoring systems that flag suspicious access patterns in real time.
• Automated session timeouts to reduce the risk of unauthorised access from unattended devices.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in risk to your rights and freedoms, fbd77 will notify affected users without undue delay and will take all appropriate steps to contain and remediate the breach.

You also have a role in keeping your account secure. You should use a strong, unique password for your fbd77 account and never share your login credentials with any other person. If you suspect that your account has been accessed without your authorisation, contact fbd77 support immediately.

11 Children's Privacy

fbd77 is strictly an adult platform. Our services are available only to individuals who are at least 21 years of age. fbd77 does not knowingly collect personal data from anyone under the age of 21. Registration by a person under 21 is a breach of our Terms & Conditions and is strictly prohibited.

If fbd77 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a person under 21 has registered on fbd77, please contact our support team at [email protected] immediately.

12 Third-Party Links

The fbd77 platform may, from time to time, contain references or links to game providers' information pages or other content hosted on third-party infrastructure. This Privacy Policy applies only to data collected and processed directly by fbd77. fbd77 is not responsible for the privacy practices, terms, or content of any third-party platform or service.

When you interact with a game powered by a third-party provider such as Pragmatic Play, Evolution Gaming, NetEnt, or Spribe within the fbd77 platform, limited technical data (such as a session token) is passed to that provider to deliver the game. We recommend reviewing the privacy policies of any third-party services with which you interact, although such interactions within the fbd77 game lobby are designed to minimise data exposure.

13 International Data Transfers

fbd77 primarily processes and stores player data within secure server infrastructure. Where personal data is transferred to third-party service providers or game studios located outside Bangladesh — for example, to international game providers or cloud infrastructure partners — fbd77 ensures that appropriate safeguards are in place to protect that data in accordance with applicable data protection standards.

Such safeguards may include contractual obligations imposed on the receiving party through data processing agreements, requiring them to maintain security standards equivalent to those applied by fbd77. fbd77 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing such contractual protections.

14 Updates to This Privacy Policy

fbd77 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, fbd77 will notify registered players via email or an in-platform notification at least seven (7) days before the revised policy takes effect. The updated policy will be published on this page with a revised "Last Updated" date.

Your continued use of the fbd77 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you must discontinue use of the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how fbd77 is protecting your information. The most current version is always available at fbd77.io/privacy-policy.

15 Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how fbd77 processes your personal data, please contact our support team using the details below. All data rights requests will be acknowledged within 48 hours and resolved within 30 days.

• Email: [email protected]
• Live Chat: Available 24/7 through your fbd77 account dashboard
• WhatsApp Support: Available 24/7 — details provided after login

When submitting a data rights request, please provide your registered username and a brief description of your request so that we can locate your account and respond efficiently. For erasure requests, please note that fbd77 may be required to retain certain data for legal or compliance reasons even after your account is closed.

For responsible gaming assistance — including self-exclusion, deposit limits, or session controls — please visit our dedicated Responsible Gaming page or contact our support team directly.